Who we are
Our website address is: http://royalbluegems.com.
Payment Currency
All transactions are processed in US Dollars (USD).
Payment Security
- All payments are processed securely through encrypted gateways.
- We do not store your credit card details.
- Mention SSL certificates.
Payment Due Date/Processing
- Payment is due at the time of order placement.
- Orders will be processed only after full payment is received and cleared.
Taxes and Duties
- All taxes in Sri Lanka are included.
- The customer is responsible for any import duties, customs fees or taxes levied by their country.
Order Confirmation
Customers will receive an order confirmation email upon successful payment.
Refund Policy
Eligibility for Returns/Refunds:
- Timeframe:”Returns accepted within 3 weeks of delivery”
- Condition of Item: Items must be returned in their original, unused, and undamaged condition, with all original packaging, certificates. Damaged or altered items will not be accepted.
- Gemstone Specifics: For gems, (e.g., cutting, polishing, setting) after purchase voids the return policy.
Return Process
Initiation: To initiate a return, please contact our customer service at [ceylonroyalbluegems@gmail.com/+941966322]
Shipping
- Customer is responsible for return shipping costs.
- Insurance: Strongly require customers to use tracked and insured shipping for returns, especially for high-value items. We are not responsible for items lost or damaged during return shipping.
- Packaging: Must secure packaging to prevent damage during transit.
Refund Details
- Refund Method: Refunds will be issued to the original payment method.
- Processing Time: The refund to be processed after the returned item is received and inspected.
- Deductions: Original shipping costs are non-refundable, restocking fees applicable.
- No exchanges available.
Damaged or Defective Items
- Items received damaged or defective .We do not cover a full refund or replacement.
Cancellation Policy (Pre-Shipment)
- Orders can be canceled before shipment and may any cancellation fees apply